To support and empower those who are poor, vulnerable, marginalised or in a position of disadvantage


Support Coordinator - Rockhampton

Job No: MCS566
Location: Rockhampton

Are you looking for job with meaning; one that connects your personal values with an organisation that supports the most vulnerable and disadvantaged people in our community? Do you want to be rewarded with a competitive salary and benefits package; and receive training and ongoing development?

Do you want to make a difference?

Mercy Community provides services in the areas of child protection, multicultural community support, individual and family support, community and residential based aged care, and disability support. Mercy Community supports and inspires people in need to live healthy, connected lives within inclusive communities. Our vision is a world where people, families and communities are strong in spirit, healthy and connected.

The Role

Our NDIS Services team has an exciting opportunity in Rockhampton for a highly motivated Support Coordinator to support our team's rapid growth within the National Disability Insurance Scheme (NDIS). Within this role you will be genuinely making a difference everyday in the lives of people that need it the most.

This new role will working directly with NDIS Participants, their families and carers, formal and informal networks, other service providers and referring agencies. This role's aim is to support the Participant to connect with and maintain a variety of relationships which will enable them to implement their NDIS Plan and achieve their goals and aspirations through our specialist Case Management model of support.

We have on offer a Permanent Full-time role and are seeking a Support Coordinator who is able to work within a clinically-robust, evidence-based and specialist case management model, underpinned by the following values:

  • Impartial

  • Specialised and practitioner-led

  • Person-centred

  • Strengths-based

  • Purposeful

  • Systematic

  • Participatory

  • Collaborative

  • Educational and developmental

  • Reflective

  • Evidence-based

  • Culturally appropriate

  • Timely

To be successful in the role, you will have:

  • Tertiary degree in Social Work, Psychology, Human Services or related discipline

  • Highly demonstrable knowledgeable of the NDIS

  • Minimum of three (3) years’ experience in case management and/ or case conferencing within the disability sector, health or associated human welfare sectors

  • Highly developed adaptable and person-centred communication skills

  • Strong networks with human services organisations (upstream and downstream) within the identified region

  • Ability to travel (if required)

  • Demonstrated intermediate ability to use computer IT systems including MS Office and electronic Client Management and/or HR Systems

  • Queensland Provisional Green or above, Driver's Licence

  • Ability to obtain Positive Notice in the legislatively required personal history checks, specifically a Blue and Yellow Card.

  • It is beneficial, but not a requirement for candidates to have knowledge of the NDIS and the NDIA Portal, and experience in the Disability Services industry.

For further information regarding this position, please review the Position Description [Link]

We encourage and welcome candidates from all cultural backgrounds, and recommend that you view our website and Employee Value Proposition to gain an understanding of who we are as an organisation.

What We Offer:

This position offers a competitive remuneration package in line with a classification level 6 of the Social Community Home Care and Disability Service Industry Award 2010. This includes the opportunity to increase your take-home pay by reducing your tax through salary sacrificing, and other staff benefits. 

To apply for this role:

To apply please head to and follow the prompts.

Applications must include a Resume & Cover Letter

Applications close the 14th February 2018 at 5pm.

Please note: Applicants must be eligible to work in Australia to be considered for this position, we are unable to sponsor applicants for this position.

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